The Price of Unawareness: How the Ministry of Finance's Communication Crisis Exploded
Abstract
This article maps the Indonesian Ministry of Finance's communication crisis in 2023, which resulted from violence by the son of a ministry official. Using document search and issue tracking methods, the study found patterns of issue spread from the root of the crisis, triggering the crisis, hooking the crisis, neglecting the crisis, mishandling the crisis, and miscommunicating the crisis. Crisis mapping is essential to read the direction of the spread of issues and potential problems in the future so that appropriate communication can be handled to prevent the crisis from exploding and spreading uncontrollably.
Keywords
References
Arbi, I. A. (2023, March 23). Saat Kasus Mario Dandy Merembet ke Dugaan Pelecehan Seksual D terhadap AG. Kompas. https://megapolitan.kompas.com/read/2023/03/24/04311301/saat-kasus-mario-dandy-merembet-ke-dugaan-pelecehan-seksual-d-terhadap-ag
Audina, N. (2023, August 28). Crisis Communication: Definisi, Tahapan, Manfaat dan Cara Melakukannya. Glints. https://glints.com/id/lowongan/crisis-communication
CNBC Indonesia. (2023, March 8). Sri Mulyani Pecat Rafael Alun, Ini Alasan Kuatnya! https://www.cnbcindonesia.com/news/20230308073351-4-419745/sri-mulyani-pecat-rafael-alun-ini-alasan-kuatnya
CNN Indonesia. (2023a, March 2). Jokowi: Saya Tahu Kekecewaan Masyarakat Terhadap Aparat Pajak-Cukai. https://www.cnnindonesia.com/ekonomi/20230302150923-532-919917/jokowi-saya-tahu-kekecewaan-masyarakat-terhadap-aparat-pajak-cukai
CNN Indonesia. (2023b, March 27). Kemenkeu Sulit Dapat Bukti Pelanggaran Rafael Meski Berisiko “Merah.” https://www.cnnindonesia.com/ekonomi/20230327191144-532-930018/kemenkeu-sulit-dapat-bukti-pelanggaran-rafael-meski-berisiko-merah
CNN Indonesia. (2023c, June 12). Jurus Sri Mulyani Cegah Kasus “Harta Fantastis” Rafael Alun Terulang. https://www.cnnindonesia.com/ekonomi/20230612133451-532-960703/jurus-sri-mulyani-cegah-kasus-harta-fantastis-rafael-alun-terulang
Coombs, W. T. (2007). Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review, 10(3), 163–176. https://doi.org/10.1057/palgrave.crr.1550049
Dinata, M. P. (2020, December 14). Strategi Komunikasi Ala Kemenkeu. Kementerian Keuangan Republik Indonesia. https://www.djkn.kemenkeu.go.id/kpknl-lhokseumawe/baca-berita/22695/Strategi-Komunikasi-Ala-Kemenkeu.html
Fauzi, M. (2023, March 4). Kemenkeu Dipuji Cekatan dalam Mengelola Krisis. Media Indonesia. https://mediaindonesia.com/ekonomi/562929/kemenkeu-dipuji-cekatan-dalam-mengelola-krisis
Fekum, Ariesbowo (2019). Mengenal Lebih Dekat Manajemen Krisis. file:///D:/Ratna%20Indrayani/Downloads/Presentasi%20Manajemen%20Krisis%20Sekper%202019.pdf
Fedho, M. A. (2023, January 25). Tips kabiro kementerian Keuangan menghadapi krisis dalam komunikasi. The Iconomics. https://www.theiconomics.com/art-of-execution/tips-kabiro-kementerian-keuangan-menghadapi-krisis-dalam-komunikasi
Hakim, A. R. (2023, February 27). Ramai Warganet Serukan Tolak Bayar Pajak, Imbas Kasus Anak Eks Pejabat Pajak Rafael Alun Trisambodo. Liputan6. https://www.liputan6.com/bisnis/read/5218781/ramai-warganet-serukan-tolak-bayar-pajak-imbas-kasus-anak-eks-pejabat-pajak-rafael-alun-trisambodo
Marita, Nila (2019). Safeguarding Reputation: Mitigating Issues & Managing Crises. file:///D:/Ratna%20Indrayani/Downloads/Nila%20Marita%20at%20BUMN%20Masterclass%20-%20Safeguarding%20Reputation%20(1).pdf
Melani, A. (2023, February 22). Jeep Rubicon Mario Dandy Satriyo Belum Masuk LHKPN Sang Ayah Rafael Alun Trisambodo. Liputan6. https://www.liputan6.com/bisnis/read/5214870/jeep-rubicon-mario-dandy-satriyo-belum-masuk-lhkpn-sang-ayah-rafael-alun-trisambodo
Putranto, A. (2023, March 28). Krisis komunikasi kemenkeu: We salute the rank, not the man. CNBC Indonesia. https://www.cnbcindonesia.com/opini/20230328032545-14-424949/krisis-komunikasi-kemenkeu-we-salute-the-rank-not-the-man
Putri, C. A. (2023, June 12). Belajar Dari Kasus Rafael, Ini Rencana Besar Sri Mulyani! CNBC Indonesia. https://www.cnbcindonesia.com/news/20230612110823-4-445077/belajar-dari-kasus-rafael-ini-rencana-besar-sri-mulyani
Rachman, A. (2023, March 16). Ini Saran Pakar Pulihkan Nama Ditjen Pajak Pasca Kasus Rafael. CNBC Indonesia. https://www.cnbcindonesia.com/news/20230316093528-4-422124/ini-saran-pakar-pulihkan-nama-ditjen-pajak-pasca-kasus-rafael
Santia, T. (2023, March 21). Jauh Sebelum Viral, Sri Mulyani Sudah Masukkan Rafael Alun Trisambodo ke Daftar Pegawai Berisiko Tinggi. Liputan6. https://www.liputan6.com/bisnis/read/5238942/jauh-sebelum-viral-sri-mulyani-sudah-masukkan-rafael-alun-trisambodo-ke-daftar-pegawai-berisiko-tinggi
Sopiah, A. (2023, March 11). Terbaru, Uang Rp 37 M Rafael di Safe Deposit Box Hasil Suap. CNBC Indonesia. https://www.cnbcindonesia.com/news/20230311073834-4-420801/terbaru-uang-rp-37-m-rafael-di-safe-deposit-box-hasil-suap
Sulistyo, P. D. (2023, April 1). Kasus Rafael Alun ”Pintu” Masuk Bongkar Kasus di Kementerian Keuangan. Kompas. https://www.kompas.id/baca/polhuk/2023/03/31/kasus-rafael-alun-jadi-pintu-masuk-bongkar-kasus-di-kementerian-keuangan
Tjitra, A. T. (2023, March 31). Kronologi Lengkap Kasus Rafael Alun: Dari Kasus Penganiayaan hingga Jadi Tersangka KPK. Tempo. https://metro.tempo.co/read/1709497/kronologi-lengkap-kasus-rafael-alun-dari-kasus-penganiayaan-hingga-jadi-tersangka-kpk
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
Indexed by:
Archived in:
Listed in:
INTERNATIONAL ASSOCIATION FOR MEDIA AND COMMUNICATION RESEARCH